Returns & Exchanges

Due to the perishable nature of our artisanal gelato and cakes, we cannot accept returns for change of mind; however, we are committed to resolving any issues with damaged or incorrect orders promptly.

Return Process

• 1.
  Contact Support

  Notify our customer service team within 24 hours of delivery or pickup if there is an issue with your order, providing your order number and receipt.

• 2.
  Provide Evidence

  Please share clear photographs of the product, packaging, and any defects or damage to help our team assess the situation for a refund or replacement.

• 3.
  Internal Review

  Our quality control team will review your claim to ensure it meets our food safety and quality standards for a valid return or credit.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or provide a store credit for your next Messina treat.